Memory Types - Computer Science Primer
Modality
Slide Deck
Google Doc
Authoring Tools
Google Workspace
Business Need
Summer interns for the Employee Tech team scored lower (77% vs. 89%) on the Computer Science pre-test administered during interviews than the previous two cohorts. Interns are responsible for cataloging tech stacks and troubleshooting Level 1 employee issues. The Tech team requested a 2-day virtual instructor-led (vILT) Computer Science Primer.
Audience
Employee Tech interns
Training Approach
The Primer was divided into six 2-hour blocks of facilitated sessions on Computer Science basics. Each session included a lab with hands-on activities meant to reinforce Tech workflows and provide interns with guided practice activities to prepare them for departmental assignments, including:
Computer architecture, operating systems, and necessary components for role-specific tech stacks
Level 1 troubleshooting topics, workflows, and best practices
Information retrieval and storage within databases
The LXD team held two train-the-trainer sessions and invited the Employee Tech SMEs to attend and answer any trainer questions. These questions were captured during the meeting and adapted for a FAQ resource within the Google Classroom for each lab.
Slide Deck
Facilitation Guide